Capacity and Textel provides users with enhanced conversational AI texting solutions.

FREMONT, CA: "Providing the ideal customer experience is top of mind for businesses, but can create redundant tasks that prevent employees from focusing on more complex projects requiring a higher level of attention. Capacity eliminates repetitive tasks by streamlining support via the web, mobile, email, and internal chat. Still, we needed to incorporate a missing element to the equation: SMS," said David Karandish, Capacity co-founder and CEO. "Adding Textel's deep expertise in SMS messaging will allow us to enrich our current offering and give teams even more time back in their days to complete their best work."

Capacity integrates Textel, a cloud texting platform, to enhance the end-user experience while expanding its capabilities to AI-powered SMS business texting features.

Businesses of all sizes can benefit from Capacity's and Textel's expertise in providing enhanced levels of support to create greater efficiency among internal and external teams. Through their collaboration, they will provide new capabilities to many small businesses, high-growth companies, and contact centers seeking to transform customer support.

"The Textel team has made incredible strides in forming partnerships with the industry's top CCaaS, UCaaS, and POS platform creators and tailoring our platform to perform at the highest level, not only for small businesses but also for household name brands at the national and global level," said James Diel, Textel co-founder, and CEO. "Our partner-centric approach creates an 'easy button' for our newly combined team to drive value for our partners and help any organization that wants to keep its internal teams focused."