Synergies Intelligent Systems
Actionable Data-Driven Insights for Smart Decision-Making

In today’s data-driven world, enterprises tend to depend more on big data to streamline their supply chain operations. However, gaining a holistic perspective of all data exchanges, right from the operational level to the C-level for driving automation and real-time monitoring is still a conundrum. To make matters worse, human efforts invested in performing supply chain operations such as inventory management and scheduling can be both time-consuming and error-prone.

In response to this, an efficient suite of advanced decision-making tools and solutions have emerged to drive automation and recursive self-improvement of business operations by leveraging the enormous amount of data generated daily. Synergies Intelligent Systems is at the forefront of this new cognitive age through its right blend of business knowledge, AI, and software development to deliver innovative solutions and automate supply chain operations of enterprises. These intelligent systems empower enterprises to glean actionable insights from their data and identify the best pathway to make smarter decisions.

In an interview with the CIO Applications’ editorial team, Timothe Maillet, business developer at Synergies Intelligent Systems, shares his insights on the AI-driven smart solutions that the company brings to the market.

Give us a brief overview of Synergies Intelligent Systems.

An important aspect to understand from our company’s point of view is that we strive to help clients improve vertical processes in the manufacturing and supply chain industry through automation. The extensive domain knowledge of our management team and C-level executives in manufacturing enable us to boost the efficiency for our customers. We offer an intelligent solution that not only resolves the surface-level problems in sales, finance, or accounting but also focus on streamlining the operational issues in the supply chain too. This means that our solutions address every aspect, every level of product management in a business such that clients can identify and address their root problems through a clear visibility into their entire business operations.

How do your solutions mitigate your clients’ business pain points?

Depending upon the customer needs, we collect data from clients’ database or other management systems such as Manufacturing Execution Systems (MES) and Supply Chain Management (SCM) to compile ‘trend data’ and deliver the insights customers wish to obtain. We also employ NLP to provide an overview of the different production lines, allowing clients to improve the overall efficiency subsequently.

For instance, with one of our customers, we tracked down the actual time employees spent working on specific tasks in the production line. Then, upon noticing that the system was not efficient, we assisted them in reorganizing the production line and appointed additional personnel on different workstations to boost the efficiency of their operations.

Can you elaborate a success story where you helped clients address specific pain points and achieve their strategic goals?

One of our customers wanted to convert their basic warehouse into a smart warehouse with automated processes. We worked with them to develop an intelligent solution that fully automated the warehouse to carry out activities such as picking, loading, and replenishment of goods without human intervention by typing a command on the screen. Added to this, we also kept a digitalized inventory, keeping track of everything that enters and leaves the warehouse. This way, the customer was able to accurately track every item in their warehouse and reduce the amount of missing or lost inventory. With our solution, the customer was able to have real-time visibility into what is happening in the warehouse and drastically decrease the costs linked to inventory management.

What according to you are some of the key factors that allow your company to steer ahead of the competition?

A lot of our competitors tend to specialize in particular aspects of inventory management, mostly done with rule-based software and rarely through AI. The whole purpose of implementing AI is actually to learn and improve, sparing people from carrying out repetitive tasks through automation. Synergies Intelligent Systems enables our clients to shift their integral human workforce from redundant and time-consuming tasks to more resourceful activities. In terms of decision-making or business intelligence (BI), our focus on the manufacturing industry is a chief differentiation, because unlike other players, we not only focus on sales, CRM, information, or marketing data but also rely on personal data too. Our comprehensive solution delivers real-time visibility into the operational, production, and management levels to assist executive leadership in making the right decisions at the right time.

How does the future look like for Synergies Intelligent Systems?

We plan to expand our footprint across Asia in the coming years to become one of the top decision-making solution providers in the continent. Many of our competitors in Asia do not have the same business model as us, making it hard for them to ward off the scepticisms with such solutions that exist in the market. Companies need to be educated first on the significance of intelligent decision-making tools before buying a product or solution, and this is precisely what we do at Synergies Intelligent Systems. We are not merely selling technology, but are spreading awareness among companies on the capability of AI-enabled management solutions to streamline their business operations. There are not many decision-making software companies in Asia who are doing what we do, and we believe this gives a real momentum for us to grow and expand in Asia.